HELP CENTER

Frequently asked questions

Here are answers to some common questions about Subo, our clothing, and the shopping experience.

Still need help? Contact us here

Shipping & Delivery

  • We usually dispatch orders within 2–4 working days. Delivery time depends on your location—most orders reach within 5–8 days across India.

  • Shipping is completely free on all orders, regardless of your region. No hidden fees just seamless delivery. [Read our full Shipping Policy for details.]

  • Yes, once your order is shipped, you'll receive a tracking link via SMS or email.

  • Not at the moment. We're currently shipping across India only—but we're working on expanding soon.

  • We deliver to most locations across India. You can check serviceability at checkout or reach out to us if unsure.

Returns & Refunds

  • Yes. We offer easy returns on most clothing within 15 days of delivery.

  • Absolutely. We offer one-time free size exchange for all clothing.

  • Just head to our [Returns Portal] or drop us a message with your order ID—we'll take it from there.

  • Returns are free for damaged/wrong items. For other reasons, return shipping may be deducted.

  • No, never. Shipping is completely free, and there are no surprise fees at checkout.

PAYMENTS & SECURITY

  • Yes. We use secure, encrypted payment gateways that protect your personal and payment data.

  • We accept all major options:

    1. UPI
    2. Debit/Credit Cards
    3. Net Banking
    4. Wallets (Paytm, PhonePe, etc.)
    5. Cash on Delivery (COD)*

      ( *COD may not be available on certain items or pin codes. )








  • Not yet, but we’re working on adding more flexible payment options soon.

PRODUCT CARE & WARRANTY

  • As a fashion brand, we don’t offer standard warranties, but we’re happy to assist if something is off with your item.

  • Please contact us within 48 hours with images of the issue. We'll make it right.